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Ford Customer Service

Old 03-20-2008, 12:46 PM
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Join Date: Nov 2007
Location: United States
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Ford's customer service is lacking, I'm afraid. I've telephoned them and emailed them, and they don't answer my questions that I wanted answers to. I asked the dealer, but they don't know the answers. Here's the questions:

1. For my new 2008 Mercury Grand Marquis LS, for the audiophile system I have, where are all 8 speakers located, along with the subwoofer? I can only find 4 areas with speaker grills (1 in each of the front doors and 2 behind the rear seat). Do each of these areas have 2 speakers next to each other?

2. Why doesn't the steering wheel lock? Every other car I've ever owned had a steering wheel that locked.

3. What were the manufacturing problems that prevented them from being able to give me the laminated side glass option I was supposed to get with my order, but did not?

4. Why did it take 4 months for me to get my car after it was ordered, instead of the 2-3 month wait the dealer said it would take?

Although I'm not happy with Ford customer service, I'm very pleased with my car. I've had it 2 weeks now and feel I've made the right choice.
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